[Feature Request] Add an inbox filter to prevent each email from becoming a ticket

[SaizFerri]

First of all, thank you for creating this tool, it's super nice!

This is an addition to this feature request.

I run my main email and the support email as the same email account. The support email is just an alias email on gmail. As I get some spam on my support email, I would like to either have a filter on the inbox that I can configure or a new initiator field (e.g. api) that behaves like contact and creates a conversation. Then all replies to for that thread are tracked on libredesk.

Or perhaps disbling auto sync of the inbox and only syncing threads that were created via API?

[abhinavxd]

Hi, and thanks for the kind words!

If I understand correctly, you only want certain emails to become tickets (and keep spam/personal mail out). You can do this today without any code changes:

1. In Gmail, create a filter that matches the emails you want as tickets (e.g. To: your-support-alias@…). Set it to "Skip the Inbox (Archive it)" and "Apply label: support".
2. In Libredesk, edit your email inbox and change the IMAP "Mailbox" field from INBOX to "support" (the Gmail label name).

Libredesk only scans the folder set in "Mailbox", so it will pick up just the labelled emails. Anything left in your main INBOX (spam, personal mail) is never turned into a ticket.

[SaizFerri]

Hi, damn that's almost what I need yes! The way I'm creating support tickets is creating a conversation via the API through a form on my app. What would be the best way to add something to those conversations so they go into the support label in gmail?
If I receive an email and I add the support label manually, will libredesk pick it up?

Thanks in advance!

[abhinavxd]

You can use the - #<ticket_number> in the subject as the unique identifier and filter those emails into a different folder.
Not just ticket number it could be anything.

E.g. Subject ending with Ticket put in this XYZ folder and libredesk scan it.