500 errors when fetching logs in Sentry UI

[dalnoki]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

Customers now encounter an issue where logs that were previously visible in the Sentry UI are now failing to load. The Logs Dashboard is returning 500 errors when attempting to fetch log data. It's not region-specific, I can reproduce this both in a US and an EU org.

Steps to Reproduce:

1. Navigate to the Sentry UI
2. Open the Logs Dashboard
3. Attempt to view a log entry

Expected Result

Logs should load and display as they were previously.

Actual Result

Requests to fetch logs fail with HTTP 500 errors, and no logs are displayed.

Product Area

Explore

Link

No response

DSN

No response

Version

No response

[linear-code]

ENG-7449

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-explore for triage ⏲️