When a user start's a chat with the business, a webhook is called to the server to request a welcome message.
Welcome message can be enabled / disabled.
Ice Breakers are a predefined prompts that a user can choose from, they are set by API request to Meta.
Max of 4 prompts, max of 80 characters. Emojis are not supported.
Commands are a predefined options that starts with forward slash '/' which include a name and a description, they are set by API request to Meta.
Max of 30 commands, max of 32 characters. For description max of 256 characters. Emojis are not supported.
Reference: docs/Whatsapp/cloud-api
When a user start's a chat with the business, a webhook is called to the server to request a welcome message.
Welcome message can be enabled / disabled.
Ice Breakers are a predefined prompts that a user can choose from, they are set by API request to Meta.
Max of 4 prompts, max of 80 characters. Emojis are not supported.
Commands are a predefined options that starts with forward slash '/' which include a name and a description, they are set by API request to Meta.
Max of 30 commands, max of 32 characters. For description max of 256 characters. Emojis are not supported.
Reference: docs/Whatsapp/cloud-api