ot-followups

OT Follow-Ups

Purpose

Automatically sends extra follow-up messages right after a ticket's main message. Ideal for rules, next steps, billing info, terms of service, staff utilities, etc.

How it works

1. User opens a ticket.
2. The main ticket message is sent (with the buttons).
3. This plugin checks config.json for a matching option entry.
4. For every message id listed there (max 5) it loads the embed data from messages.json and sends them in order.

Config files

• config.json Links a ticket option id to up to 5 follow-up message ids.
• messages.json Defines each follow-up (plain text + pings + optional embed).

Configuration steps

1. In config.json replace the example option values (e.g. example-option-id-1, example-option-id-2) with your real ticket option ids you want to have follow-ups (they must already exist in your Open Ticket setup).
2. In messages.json duplicate an object to add a new follow-up; give it a unique id (3–40 chars, alphanumeric without spaces) and customize fields.
3. In config.json add the new id inside the messages array of the option where you want this message to be sent (max 5 per option).
4. Restart the bot.