| description | Need help with Trunk? |
|---|
| Contact Method | Description |
|---|---|
| Community Slack | We offer near real-time support in our Slack community. Post your questions in #getting-started, #bugs, or #general for quick answers. Want to discuss something privately? Simply drop a note in any channel and we'll continue in DMs. |
| Meeting or Demo | For sales-related matters, you can email us at sales@trunk.io or schedule a meeting here. |
| GitHub Discussions | If there's something you want us to build, you can post on Slack in #feature-requests or start a discussion on GitHub Discussions. |
| Email us at support@trunk.io. We'll get back to you within 48 hours, though for fastest support, we recommend our Slack community! | |
| Security Concerns (Email) | Report security issues or request security information by emailing us at security@trunk.io |
| Report Outages | Report outages and critical issues by clicking "Report an issue" at status.trunk.io |
- Business Hours: 6:00 AM - 6:00 PM PST, Monday through Friday
- Critical Issue Monitoring: 24/7 coverage for production-impacting incidents
- Critical Issues: 2 hour maximum response time (24/7) (See 'Report Outages' above)
- High Priority Issues: 4 hours maximum response time (business hours)
- General Issues: 1 business day maximum response time (business hours)
{% hint style="info" %} Response time refers to initial acknowledgment and issue triage. Resolution timeframes depend on technical complexity and may require coordination across multiple systems. {% endhint %}
- Dedicated account manager assigned to enterprise accounts
- Maintains familiarity with your technical environment and requirements
- Primary point of contact for non-technical issues and escalations
- Direct access to product management team for feature discussions and roadmap input
- Early access to beta features and roadmap previews aligned with your use cases
- Dedicated feature request tracking with status updates and technical feasibility assessments
- Prioritized onboarding and initial configuration assistance
- Technical best practices review for your specific development workflow
- Architecture guidance for optimal integration
- Dedicated Slack Connect channel with direct engineering team access (business hours)
- Escalated email support queue with enterprise priority handling
- Live technical consultation for complex technical issues
- Security assessment completion for procurement processes
- Access to current security documentation, SOC2 certifications, and reports
- Review of custom Data Processing Agreements and security requirements