How to properly send Quick Reply and CTA buttons using @wppconnect/wa-js

[gaaneress]

Hello everyone,

I’m currently using @wppconnect/wa-js v3.19.8 and I can successfully send:

• text messages
• images
• videos
• audio
• documents
• list messages

All of these work correctly when injected directly into WhatsApp Web.

However, I’m having consistent issues when trying to send interactive buttons, specifically:

• Quick Reply buttons
• CTA buttons (URL / Call)

What I already tested

I carefully reviewed the documentation and the source code, especially:

• prepareMessageButtons.ts
• MessageButtonsOptions
• cta_url, quick_reply, nativeFlowMessage
• Sending buttons together with media (image/video)

The message appears rendered only in the injected browser session, but:

• it does not reach the recipient
• it does not sync to the sender’s mobile device
• WhatsApp Web throws:
  Error: Undeclared message types

Environment details

• WhatsApp Web version: 2.3000.1032149015
• Browser: Chrome 143
• window.Store checks show that the following are not available in this build:
  • interactiveMessage
  • nativeFlowMessage
  • TemplateButtonModel
  • ButtonsMessage

This suggests that the current WhatsApp Web runtime may not support interactive buttons at all, even though the logic exists in the wa-js codebase.

My questions

1. Are Quick Reply buttons and CTA buttons officially supported on WhatsApp Web via wa-js, or only on specific builds / feature flags?
2. Is there any recommended WhatsApp Web version or channel (beta, legacy, etc.) where these buttons are known to work?
3. Are CTA buttons (URL / Call) intentionally blocked on Web, even when sent with media?
4. What is the officially supported approach today for interactive buttons when using wa-js?

I’m not looking for workarounds or hacks — just trying to understand the intended and supported usage.

Thanks in advance for any clarification or guidance 🙌