This repository contains my Master's Thesis. The dissertation proposes a standardized Product Owner-led framework for designing, implementing, evaluating, and scaling conversational AI agents capable of supporting human-led operational workflows. The framework is validated through a real-world healthcare case study involving member activation within a digital physical therapy platform.
- Identify suitable workflows for conversational AI
- Design a reusable implementation framework
- Develop evaluation criteria
- Define pilot and scaling strategies
- Assess operational and business impact
RQ1: How can conversational AI agents be systematically designed to support human-led workflows? RQ2: How should conversational AI agents be evaluated before operational deployment?
- Standardized AI agent development framework
- Product Owner decision process
- Evaluation methodology
- Pilot and scaling strategy
- Healthcare case study