KYB Onboarding Process Automation — BA Case Study

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🎯 Project Overview

This project demonstrates Business Analysis skills applied to a real compliance automation problem at NovaPay Financial Services — a fictional fintech onboarding 500+ business entities monthly for their payment gateway.

The project reframes a technical ML implementation (KYC/KYB Entity Risk Scoring Engine) as a comprehensive BA deliverable, showcasing the ability to:

• Define clear problem statements and business cases
• Create detailed BRDs with proper requirements management
• Map and analyze business processes (As-Is vs To-Be)
• Write Agile user stories with real acceptance criteria
• Quantify and communicate business impact

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📁 Project Structure

KYC-KYB-Entity-Risk-Scoring-Engine/
├── docs/
│   ├── 01_executive_summary.md      # Business case & ROI
│   ├── 02_brd.md                   # Business Requirements Document
│   ├── 03_process_mapping.md       # As-Is vs To-Be analysis
│   ├── 04_user_stories.md          # Agile user stories (12 stories)
│   └── 05_business_impact.md       # Quantified business impact
├── kyb_process_dashboard.html       # Visual dashboard
├── src/
│   ├── generate_entities.py        # Data generation
│   └── train_model_kyb.py          # ML model training
├── data/
│   ├── entities.csv
│   ├── entities_scored.csv
│   └── model_results.json
├── README.md                        # This file
└── README_KYB.md                   # Technical documentation

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📋 BA Deliverables

1. Executive Summary (docs/01_executive_summary.md)

• Problem Statement: Manual KYB takes 5-7 days, costs ₹2,800/entity
• Business Case: Cost savings, risk reduction, efficiency gains
• ROI Calculation: ₹6.65L/month savings (53% reduction)

2. Business Requirements Document (docs/02_brd.md)

• Stakeholder Register: MLRO, Compliance Head, Tech Lead, Business Head
• RACI Matrix: Clear accountability mapping
• Functional Requirements: FR-01 to FR-12 with MoSCoW prioritization
• Non-Functional Requirements: Performance, security, RBI compliance

3. Process Mapping (docs/03_process_mapping.md)

• As-Is Process: 12-step manual KYB with pain points
• To-Be Process: Automated risk scoring with decision gates
• Time Comparison: 70% TAT reduction by risk tier

4. User Stories (docs/04_user_stories.md)

• 12 User Stories across 4 Epics
• Roles: Compliance Analyst, MLRO, Technology Lead, Business Relationship Manager
• Each Story: Acceptance Criteria (3-4 points), Priority, Story Points

5. Business Impact (docs/05_business_impact.md)

• 12 Metrics before vs after comparison
• Monthly Savings: ₹7,47,500
• Annual Savings: ₹90 Lakhs
• Payback Period: 4 months

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🚀 Key Metrics

Metric	Before	After	Improvement
Average TAT	5-7 days	1-2 days	70% faster
Cost per Onboarding	₹2,800	₹900	68% reduction
High-Risk Detection	40%	92%	130% improvement
Rework Rate	35%	8%	77% reduction
Monthly Savings	-	₹7.5 Lakhs	₹90L/year

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💻 Tech Stack

Category	Technology
ML Backend	Python, Scikit-learn, Gradient Boosting
Data	SQL, CSV, JSON
Visualization	Chart.js, HTML/CSS
Documentation	Markdown

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🎤 Interview Talking Points

When discussing this project in BA interviews:

1. Problem Identification: "I identified a 5-7 day manual process with 35% rework rate as the core problem"

2. Requirements Management: "I created a BRD with 12 functional requirements, using MoSCoW prioritization to focus on Must-Haves"

3. Stakeholder Management: "I worked with 6 stakeholders including MLRO, Compliance Head, and Technology Lead, using RACI to clarify roles"

4. Process Analysis: "I mapped the As-Is process (12 manual steps) to To-Be (automated with decision gates), achieving 70% TAT reduction"

5. User Story Writing: "I wrote 12 user stories in standard format with specific acceptance criteria — not generic ones"

6. Business Impact: "I quantified the ROI as ₹90L/year with 4-month payback, using internally consistent metrics"

7. Agile Delivery: "I planned 4 sprints with 53 story points, organized by Epic"

Live Demo

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📞 Contact

Author: Kishore U.

• GitHub: github.com/ukishore33
• LinkedIn: linkedin.com/in/kishore-techie
• Phone: 6303308133

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📄 License

This project is for demonstration purposes as part of a BA portfolio.

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_{Built as a Business Analyst Portfolio Project | April 2026}